Terms
Last updated: 8 August 2026 · Version 2.1
These Terms of Service govern your use of this website and, together with your engagement letter, your engagement of Super Nice Advice Pty Ltd (ABN 37 623 908 118) ("Super Nice", "we", "us" or "our") for accounting, taxation, bookkeeping and advisory services. By accessing the website, submitting an enquiry, or engaging our services, you agree to be bound by these terms. If you do not agree, do not use the website or our services.
Contents
Part A · General
Super Nice Advice Pty Ltd is a CPA practice and registered tax agent with offices in Milton, Queensland and Symonston, Australian Capital Territory. These terms apply to:
We may update these terms from time to time as set out in clause 38. Your continued use of the website, or your continued instruction of us after we notify you of a change to the service terms, constitutes acceptance of the updated terms.
In these terms, unless the context requires otherwise:
Headings are for convenience only and do not affect interpretation. Words like "including" are not words of limitation. A reference to legislation includes its amendments, replacements and subordinate instruments.
Our client relationships are governed by a signed engagement letter. If there is any inconsistency between a document listed below, the document listed earlier prevails to the extent of the inconsistency:
Nothing on this website constitutes an offer to provide services. A proposal or fee estimate we publish or send is an invitation only, and no engagement exists until we issue an engagement letter and you accept it, or we otherwise confirm acceptance in writing. We may decline to act, or decline to continue acting, for any person where we identify a conflict of interest, an independence issue, a risk to our professional registrations, or a failure to complete our client acceptance procedures, including identity verification.
Part B · Use of the website
All content on this website, including articles, news items, guides, checklists, examples and commentary, is general information only. It is prepared without knowledge of your objectives, financial situation or needs, and it does not take your personal circumstances into account. It is not, and must not be treated as, accounting advice, taxation advice, legal advice, financial product advice, credit advice or any other form of professional advice.
Taxation law and its administration change frequently. Content was prepared based on our understanding of the law at the time of writing and we are under no obligation to update any page, article or tool when the law, rates, thresholds or Australian Taxation Office administrative practice change. A page being accessible on this website is not a representation that its content remains current or correct.
We do not hold an Australian Financial Services Licence and nothing on this website or in our general communications is a recommendation, opinion or report intended to influence you in making a decision about a financial product.
Any calculator, estimator or interactive tool on this website is provided for general illustration only. Without limiting clause 4:
You acknowledge and agree that you use this website at your own risk, that you have not relied and will not rely on any website content as a substitute for specific professional advice, and that any decision you make, or action you take or fail to take, in reliance on website content is your sole responsibility. To the maximum extent permitted by law, we exclude all liability for loss arising from or connected with your use of, or reliance on, the website or its content. This clause does not limit any right you have under the ACL that cannot be excluded.
You must not, and must not attempt to, and must not permit or assist any other person to:
We may, without notice and without liability, block, restrict or terminate any person's access to the website where we reasonably suspect a breach of this clause, and we reserve all other rights and remedies available to us in respect of any such breach.
All intellectual property rights in the website and its content, including text, articles, guides, calculators, code, design, layout, graphics, logos, and the "Super Nice" and "SN" names and marks, are owned by or licensed to Super Nice Advice Pty Ltd. Nothing in these terms transfers any intellectual property rights to you.
We grant you a limited, revocable, non exclusive, non transferable licence to access and view the website, and to download or print individual pages, solely for your personal use or the internal business use of your organisation. Any other use, including reproduction, modification, adaptation, publication, distribution or commercial exploitation of any content, requires our prior written consent. This licence ends automatically if you breach these terms.
If you send us feedback, suggestions or ideas about the website or our services, you grant us a perpetual, irrevocable, royalty free licence to use them without restriction or obligation to you.
The website links to websites, platforms and services operated by third parties, including government bodies (such as the ATO and ASIC), software providers (such as Xero), booking and payment providers, and our related platforms. We do not control third party sites, we make no representation about their content, security or practices, and a link is not an endorsement. Your use of any third party site or service is at your own risk and subject to that third party's own terms. To the maximum extent permitted by law, we accept no liability for any third party site or service.
We aim to keep the website available, accurate and secure, but the website is provided "as is" and "as available". We do not warrant that the website will be uninterrupted, error free, free of viruses or other harmful components, or compatible with your systems. You are responsible for your own devices, software, network security and backups, and for scanning anything you download. We may modify, suspend or discontinue any part of the website at any time without notice.
Part C · Our services
We provide only the services set out in your engagement letter, in accordance with the professional and ethical standards that apply to us as a CPA practice and registered tax agent, including APES 110 (Code of Ethics) and APES 305 (Terms of Engagement). Our engagements are performed for you alone, for the purpose stated in the engagement letter, and our work product must not be provided to, used by, or relied on by any third party without our prior written consent.
Anything outside the listed scope is an additional service. Additional services will be scoped, quoted and agreed in writing before work starts, and are otherwise governed by these terms and your engagement letter.
In everything we do for you, we must act honestly and with integrity and lawfully in your best interests, and we maintain arrangements for managing conflicts of interest and will tell you about any conflict of interest that affects you. In limited situations the law overrides our duty to you, for example where we are compelled by a statutory notice to produce information, or where our obligations under the Tax Agent Services Act 2009 (Cth) require us to act as described in clause 37.
Unless expressly stated in your engagement letter, our services do not include:
You must, and you must procure that each entity covered by your engagement letter and each of your officers and representatives will:
You acknowledge that penalties, interest, amended assessments and lost concessions that result from information being provided to us late, incompletely or inaccurately, or from your failure to follow our advice, are your responsibility, and that lodgment deadlines, ATO safe harbour protections and our service timeframes all depend on your timely cooperation.
As part of our services we will advise you of your rights and obligations under the taxation laws that are materially related to the services we provide. These include your rights under the self assessment system to seek an amendment of an assessment, to apply for a private ruling, and to object to or seek review of decisions within the statutory time limits, and your obligations to keep records, lodge on time and pay your tax debts or engage with the ATO about payment arrangements.
By engaging us you appoint Super Nice Advice Pty Ltd, and authorise us to act, as your registered tax agent, BAS agent and ASIC agent to the extent required to deliver the agreed services for every entity covered by your engagement letter. This authority extends to preparing and lodging documents, receiving and responding to correspondence, representing you before the ATO, ASIC and other government bodies, adding your entities to our agent portals, and accessing the government held information about you that is reasonably necessary for the services. You agree to provide the information, documentation and access we reasonably require to discharge these responsibilities, and to promptly complete any agent nomination or verification step a regulator requires.
Original documents you provide to us remain your property and will be returned to you on request without charge, subject to our right to keep copies. The working papers, files, analyses, templates, systems and know how we create in performing the services remain our property, and we may retain them, and copies of your records, to the extent required to comply with our legal, professional and insurance obligations. On request after termination we will provide you with the documents you are entitled to receive under applicable professional standards, and we may charge a reasonable fee for compiling, copying and delivering documents from our files.
To the extent permitted by law and consistent with our professional obligations and the Tax Practitioners Board's guidance, we may retain documents we have created for you until our fees for the relevant work are paid. We will never retain your original records, or any document you need to meet a lodgment or other legal obligation, as security for fees.
We keep the information we acquire in the course of an engagement confidential, and we disclose it only: as required to perform the services (including to the outsourced providers described in clause 19); as required or authorised by law, a regulator, a court, or our professional obligations (including quality reviews conducted by CPA Australia); to our insurers and professional advisers; or with your consent. You must keep confidential any information about our fees, methods, systems, templates and pricing that is not publicly available.
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our Privacy Policy, which forms part of these terms so far as it describes how we collect, use, store and disclose information. You warrant that, where you provide us with personal information about another person (for example an employee, director, beneficiary or family member), you are authorised to do so and have told them their information will be handled under our Privacy Policy.
We may use third party providers, located in Australia or overseas, for accounting file preparation, data entry, bookkeeping support, audit (including SMSF audit), software, cloud hosting and administrative support. We remain responsible for services performed on our behalf, and providers are engaged under confidentiality obligations. In accordance with APES 305, the details of any material outsourced service used in your engagement, including the nature and extent of the service and the geographic location where it is performed, will be set out in your engagement letter or notified to you, and are available from us on request at any time.
Where personal information is disclosed to an overseas recipient we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, and we comply with the notifiable data breaches scheme under the Privacy Act 1988 (Cth). By engaging us you consent to this use of outsourced and offshore providers.
We communicate, deliver documents and obtain signatures electronically. You acknowledge that electronic communication carries inherent risks, including delay, non delivery, interception and alteration, and that each party is responsible for protecting its own systems. We are not liable for loss arising from electronic communication risks beyond our reasonable control. You must promptly tell us if your contact details change; a notice sent to your last notified email address is taken to be received by you.
Payment redirection scams target accounting firms and their clients. We will never advise a change to our bank account details by email alone. Before paying an invoice to new account details, or acting on an emailed request to redirect funds, you must verify the request with us by phone on a number you already hold. We are not liable for payments you make to a fraudster's account without that verification.
Part D · Fees and payment
If an invoice is not paid by its due date, we may do any or all of the following:
If you dispute an invoice in good faith, you must notify us in writing within 14 days of the invoice date, identifying the disputed amount and the reasons. You must still pay the undisputed portion by the due date. Amounts not disputed within that period are taken to be accepted, without limiting any right you have under the ACL.
You must pay, or reimburse us for, government fees and charges (including ASIC fees), filing fees, third party software charges, external specialist fees and other disbursements we incur on your behalf with your prior approval. Disbursements are payable in addition to our fees, are non refundable by us once paid to the third party, and may be required in advance.
Quoted and package fees are based on the scope, complexity and volume of work we reasonably anticipate from the information available when the fee is set, and assume your records are complete, reconciled and provided on time. We may adjust fees, with notice to you before the additional amount is incurred, where:
We may also review and adjust recurring package fees annually with at least 30 days written notice. If you do not accept an adjustment you may terminate under clause 33 before it takes effect.
Part E · Guarantees, refunds and liability
If you are not satisfied with our services, raise it with us immediately and we will work with you in good faith to put it right. Depending on the circumstances, that may include redoing or correcting the work at no additional cost, agreeing an adjusted fee, or providing a refund in accordance with clause 27. This guarantee is in addition to, and does not limit, your rights under the ACL.
Where you acquire services from us as a "consumer" within the meaning of the ACL, our services come with guarantees that cannot be excluded, including that services will be provided with due care and skill, be fit for any purpose you made known to us, and be supplied within a reasonable time. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
For a major failure in services you are entitled to cancel the contract and obtain a refund for the unused portion, or compensation for the reduced value, and to compensation for other reasonably foreseeable loss or damage. For a failure that is not major, you are entitled to have the problem fixed within a reasonable time and, if it is not, to cancel and obtain a refund for the unused portion. Where the ACL permits us to limit our liability for a breach of a consumer guarantee (for services not of a kind ordinarily acquired for personal, domestic or household use), our liability is limited, at our election, to supplying the services again or paying the cost of having the services supplied again.
Subject always to clause 26, the following applies:
Email isaac@supernice.au with your name, the engagement or service concerned, the amount in question and the reasons for the request. We will acknowledge the request within 2 business days, may ask for further information, and will respond in full within 10 business days. Approved refunds are paid to the original payment method, or by bank transfer to an account in your name, within 14 days of approval. We do not pay refunds to third parties.
Our liability is limited by a scheme approved under Professional Standards Legislation. Information about the scheme is available from the Professional Standards Councils at psc.gov.au. We maintain professional indemnity insurance that meets the requirements of the Tax Practitioners Board.
To the maximum extent permitted by law, and subject to clause 26 and the applicable scheme:
Nothing in these terms excludes or limits liability for fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Nothing in these terms excludes, limits or modifies our obligations under the Tax Agent Services Act 2009 (Cth), the Code of Professional Conduct, the applicable APES professional standards, or any other statutory or professional obligation we cannot contract out of.
The proportionate liability provisions of the Civil Liability Act 2003 (Qld), and any equivalent legislation in another jurisdiction, apply to any claim for economic loss arising from a failure to take reasonable care. Our liability for any loss is reduced to the extent that the loss was caused or contributed to by you, by any entity covered by your engagement letter, or by any other person for whom we are not responsible, whether or not that person is a party to the claim.
To the maximum extent permitted by law, you indemnify Super Nice Advice Pty Ltd and its directors, employees and contractors against all loss any of them suffers or incurs arising out of or in connection with:
except to the extent the loss is caused by our negligence, fraud or wilful misconduct. This indemnity does not relieve us of, and does not require you to compensate us for the consequences of, any obligation we have under the Tax Agent Services Act 2009 (Cth) or the Code of Professional Conduct. It is a continuing obligation and survives termination.
To the extent permitted by law, you must give us written notice of any claim against us, setting out reasonable details of the alleged loss and its cause, within 6 months after you first became aware, or ought reasonably to have become aware, of the facts giving rise to the claim. Prompt notice matters: it preserves evidence, allows problems to be fixed before loss compounds, and is a condition of our professional indemnity arrangements. This clause does not apply to a right or remedy under the ACL that cannot be limited.
Neither party is liable for a failure or delay in performing its obligations (other than an obligation to pay money) to the extent the failure or delay is caused by an event beyond its reasonable control, including natural disaster, epidemic, war, terrorism, civil unrest, strike, power or telecommunications failure, cyber attack, or failure of a government body, bank or software platform. The affected party must notify the other and take reasonable steps to mitigate. If a force majeure event continues for more than 60 days, either party may terminate the affected engagement by written notice.
Part F · Ending the engagement and disputes
An engagement starts when you accept the engagement letter and continues until varied or terminated. It may be ended as follows:
We may suspend services, instead of or before terminating, in the circumstances described above and in clause 22, and we are not liable for the consequences of a suspension caused by your breach.
Our team is the core of our business. During an engagement and for 12 months after it ends, you must not, without our prior written consent, directly or indirectly solicit, employ or engage any of our employees or contractors who performed work on your engagement. If you do, you agree to pay us a recruitment fee equal to 25 percent of that person's total annual remuneration package at the date they leave us, which the parties agree is a genuine pre estimate of our loss, including recruitment and training costs. This clause does not prevent hiring a person who responds to a general public advertisement without other solicitation.
We take complaints seriously and most issues are resolved quickly by talking to us. The process is:
You may also complain about tax agent services to the Tax Practitioners Board at tpb.gov.au, and about our conduct as a CPA practice to CPA Australia. Nothing in this clause limits those rights or any right under the ACL.
We are a registered tax agent regulated by the Tax Practitioners Board under the Tax Agent Services Act 2009 (Cth). Our registration details and the disclosures we are required to make, including under section 45 of the Determination, are on our Tax Agent Information page.
We must not make, prepare or permit false or misleading statements to the TPB, the ATO or other agencies. If we become aware that a statement made in or in connection with your affairs is false or misleading, we must advise you to correct it, and if it is not corrected within a reasonable time we may be required to withdraw from the engagement and to notify the TPB and/or the ATO. By engaging us you authorise us to take the steps necessary to comply with these obligations, and you agree that we are not liable for loss arising from steps taken in good faith to comply with them.
Part G · General
These terms, and any dispute arising out of or in connection with them, the website or the services (including non contractual disputes), are governed by the laws of Queensland, Australia. Each party irrevocably submits to the non exclusive jurisdiction of the courts of Queensland and the courts entitled to hear appeals from them.
For any question about these terms, to give a notice, or to make a complaint or refund request, contact:
Super Nice Advice Pty Ltd
ABN: 37 623 908 118
Email: isaac@supernice.au
Phone: 0489 084 490
Brisbane: 1/27 Mayneview St, Milton QLD 4064